Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. If the product is out of stock with our supplier, we will notify you via email, before charging your card, and if you would still like to proceed with the order, the item can be ordered for you. Please be aware this can take from 1-2 weeks to 6-8 weeks, or more, to have the product delivered. If you are willing to proceed with the order, we will charge your card and confirm your order. We are not liable for any delays during this process. For in stock items, once confirmed we will process the payment and your order will be dispatched straight away.


Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 8-10 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 7 working days, please reach out to us via email at so that we can help.

If a delivery is missed, you (the customer) are liable for any additional charges, in an attempted redelivery of the item.

Also, if an item can not be delivered to your home address as it is outside of our normal couriers home delivery area, we can find alternative ways of getting your order to you through other couriers. However, this may be subject to additional charges.


We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items.You should open the packaging in a manner that can easily be put back together and that all items are checked before assembling. Damaged packaging may indicate that the product is also damaged. If you discover that an item has been damaged, please send clear photos of the damaged items to so that we can open an insurance claim on your behalf. 


Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. You (the buyer) are entitled to a 14 day return window starting from the delivery date of the product.